Returning your MOOV MINI is simple. Returns will be honored for damaged or defective products within 30 days of original delivery date. If your MOOV MINI arrives damaged, please contact us within 10 business days and attach photo of the damage, if possible. See carriers’ (UPS, USPS, FedEx) websites for updated information on filing claims for damaged packages.
If your MOOV MINI is defective, please contact us with 10 days of original delivery date for replacement order instructions. PLEASE NOTE: Customers are responsible for all shipping fees when returning defective product. A full refund will NOT be honored without customer returning the original item at their expense. Once item is received by our office, a refund or replacement will be processed within 5-7 business days.